terms and conditions

SHIPPING

We ship from Belgium. Possible customs charges outside of the EU are the sole responsibility of the buyer. Please visit our Shipping page for all the details!

PAYMENT AND SECURITY

We accept Paypal and secure credit card payments through Stripe. You do not need to create an account with either of these services in order to use them. We are obliged to add extra fees when you pay with Paypal, since these are passed on to us. These fees are waived when you pay with Stripe.

We do not store or have access to any payment information, and request only the necessary information to get your items safely to your location. User accounts with personal information and passwords are not created in this store to protect your data and your privacy. Please search in your email to find your orders and your tracking links, which will be sent to you by email. If you have any questions about your order, we’ll be happy to assist you, write an email to enamelworkshop@gmail.com, and provide your order number if possible.

ORDERING

We do our best to provide a pleasant and easy shopping experience while respecting the privacy of your data. If for any reason you are having trouble placing your order, please contact us at enamelworkshop@gmail.com and we will be happy to assist you.

DATA RETENTION

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in these terms and conditions, or until you request that the data be deleted by contacting us at enamelworkshop@gmail.com. Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

COOKIES

This site may place and access certain cookies on your browser. We use cookies to improve your experience of using the site and to improve our range of products. We have carefully chosen these cookies, and taken steps to ensure that your privacy is protected.

You will be presented with a message bar alerting you of the presence of these cookies. By continuing to use this website, you agree to the placing of these cookies, and you are enabling us to provide a better experience and service to you.

Cookie	Duration	Description
cookielawinfo-checbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.