Shipping

The cost of shipping is calculated by the store based on the weight of the ordered items and the shipping address you entered at checkout.

We offer the lowest possible shipping rate available to us, calculated to the best of our ability. We aim for recycling and use of biodegradable materials as much as we can, when this is possible without compromising the safety of the shipment.

We ship from Belgium. Possible customs charges outside of the EU are the sole responsibility of the buyer.

UK customers

Unfortunately, due to new VAT requirements after Brexit, UK orders can no longer be placed through the website.

We have listed a selection of our items on Etsy, find them here, if there is anything you’re interested in but you don’t find, please send us an email at enamelworkshop@gmail.com and we will work something out.

As a large marketplace, Etsy is registered for UK VAT collection as is now required.

These items have a fee added (9%) to cover Etsy’s fees, plus the VAT as applied by Etsy. You’ll be able to review the order total on Etsy.

As a small company, we work on a Belgian VAT exempt scheme, which means that we have already paid the VAT ourselves and don’t need to, in fact we’re not allowed to, collect it from our customers. Unfortunately, the UK doesn’t recognise this and VAT must again be added on top.

This is outside of our control and we’re sorry for the inconvenience it causes.

We’ll be monitoring this situation and hope that a more workable solution will be implemented in the future.

TRACKING

Please note that UNTRACKED packages cannot be replaced if lost in the mail. A refund or replacement will be offered for a TRACKED package declared lost by the mail carrier. Therefore we recommend that you choose a TRACKED mode of shipment for items of value higher than the difference in shipping mode. Please note that shipment to the UK is in a grey area right now. We have not received definitive shipping rates from our carrier so they might change at any time (we will cover differences in already placed orders), customs duties might occur, as well as temporary delays.

For tracked shipments, you will receive a tracking link after your order has been shipped.

Worldwide shipping

We will add countries when required, just send us an email with your order and we will send you a quote. Some overseas territories (islands) also will have increased rates, or sometimes only just extra paperwork Рwhich might result in customs fee.

For shipping outside of the EU, we include a copy of the invoice pasted outside the parcel, plus a customs declaration, to help clear customs. If you country requires any other documentation, please let us know. If your country doesn’t allow import of any particular product, please do not order it. If a shipment is held or lost due to lack of this information we will not be able to replace it! If your package is returned to us, we will refund you for your order, but not reimburse the shipping costs.

ENVELOPES

The 3 stamp envelope option is shipped in a small padded envelope. The 1 stamp envelope option is shipped in a regular A6 envelope, but made of white plastic to protect the contents from the elements. We have included these options to be able to offer you cheap shipping on small, flat items (brushes, vitri samples), but of course they are untracked.

The shipping of envelopes is currently available worldwide.

By placing your order, you are agreeing to these terms.

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