Shipping

The cost of shipping is calculated by the store based on the weight of the ordered items and the shipping address you entered at checkout.

We offer the lowest possible shipping rate available to us, calculated to the best of our ability. We aim for recycling and use of biodegradable materials as much as we can, when this is possible without compromising the safety of the shipment.

We ship from Belgium. Possible customs charges outside of the EU are the sole responsibility of the buyer.

UK customers

Due to new VAT requirements after Brexit:

For orders over £135, the customs office will collect VAT themselves, and extra import duties will also be applied over the top of it all. If your order is above this amount, you can simply order from this store, being mindful that you will incur extra charges.

In order to make shopping easier for you, here you have an approximate currency conversion: £135 = €155.02. This amount is automatically updated once a day, and must serve as a guideline. Since the customs office will use the conversion on the day they process the package, and this fluctuates, it is best to err on the side of caution and aim for a slightly higher amount, this to avoid your parcel from being held.

Right now it is not possible for us to process orders under £135. We’re are really sorry about this, and are looking for alternatives.

TRACKING

Please note that UNTRACKED packages cannot be replaced if lost in the mail. A refund or replacement will be offered for a TRACKED package declared lost by the mail carrier. Therefore we recommend that you choose a TRACKED mode of shipment for items of value higher than the difference in shipping mode. Please note that shipment to the UK is in a grey area right now. We have not received definitive shipping rates from our carrier so they might change at any time (we will cover differences in already placed orders), customs duties might occur, as well as temporary delays.

For tracked shipments, you will receive a tracking link after your order has been shipped.

Worldwide shipping

We endeavour to ship worldwide and work with several carriers. Send us an email with your order and we will check what the possibilities are, and send you a quote. Some overseas territories (islands) will have increased rates, or sometimes just extra paperwork – which might result in customs fee.

For shipping outside of the EU, we include a copy of the invoice pasted outside the parcel, plus a customs declaration, to help clear customs. If you country requires any other documentation, please let us know. If your country doesn’t allow import of any particular product, please do not order it. If a shipment is held or lost due to lack of this information we will not be able to replace it! If your package is returned to us, we will refund you for your order, but not reimburse the shipping costs.

ENVELOPES

The 3 stamp envelope option is shipped in a small padded envelope. The 1 stamp envelope option is shipped in a regular A6 envelope, but made of white plastic to protect the contents from the elements. We have included these options to be able to offer you cheap shipping on small, flat items (brushes, vitri samples), but of course they are untracked.

The shipping of envelopes is currently available worldwide.

By placing your order, you are agreeing to these terms.

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